Our frequently asked questions

You can pay for your stay by credit card, bank transfer, ANCV vacation vouchers and connect.

Your customer area allows you to pay your deposit and balance by secure credit card. You can also contact us on 02.51.58.16.04 and we’ll make the credit card payment over the phone.
If you have chosen to pay by bank transfer, you’ll find our contact details at the bottom of your quotation.

We must receive payment of the balance of your stay no later than 1 month before the start of your stay.

If you have booked online: you will receive an e-mail 1 month before your arrival telling you to pay your balance, and you can choose the payment option of your choice.
Otherwise, your customer area allows you to make all your payments by secure credit card, whenever you wish.

Yes, we accept both paper and connect vacation vouchers. Please send us the models by post, preferably by registered mail.

Yes, the campsite is VACAF approved. To make a reservation with a VACAF subsidy, please contact us on 02.51.58.16.04 with your subsidy number and contact details.

Arrival and departure times vary according to accommodation type.
-Comfort range: 3pm/10am
-Comfort Plus range “Les Lodges des Dunes”: 4pm/10am
-Premium range “Les Cottages du Littoral”: 4pm/10am

For late arrivals, please contact us before your arrival. We have a procedure for independent arrivals.

You will be asked to pay a deposit for each mobile home via your customer area or on arrival. The amount is €300, of which €200 is for any damage and €100 for any cleaning. The deposit will be returned to you the week following your departure after an inventory of fixtures in the presence of the person in charge. If the housework has not been done, the €100 deposit will be cashed.

The campsite has full WiFi coverage. A fee of €2/day – €10/week – €17/2 weeks will be charged for access. You can check in on arrival or at any time during your stay at reception.

The weekly entertainment schedule for July and August is available on social networks, for the coming week. They are also given to you on arrival. Activities take place exclusively in July and August.

Yes, all daytime activities are free, except for the pétanque tournament. Please register in advance at reception, if mentioned on the entertainment program.

Evenings such as karaoke/dance evenings/concerts/shows are free of charge and require no registration.

Themed meals are subject to payment and registration at the snack bar. For lotto evenings, cards are purchased at the beginning of the evening (2€/1 card/5€ for 3 cards/10€ for 7 cards).

There is no charge for the kids’ club, but registration is required in advance. You can sign up as soon as you arrive at the campsite, after the welcome drink on Sunday.
The kids’ club is available during the high season, in July and August.

Access to the pool is reserved for people wearing swimming trunks or boxer shorts, one-piece or two-piece swimsuits, to the exclusion of all other clothing. Bathing caps are not compulsory.

Gates are open from 7 a.m. to 11 p.m.
The campsite is accessible by means of a personal code provided to you when you check in at reception. If you arrive after the gates have closed, please park your vehicle in the visitor parking lot at the campsite entrance and walk to your pitch. As a reminder:
The speed limit on the campsite premises is 10km/h, and traffic is strictly forbidden between 11pm and 7am, for everyone’s safety and peace of mind.

From June to September, bus route 568 “La Littorale” serves the towns between Fromentine and Saint Gilles Croix de Vie. It stops at the “La Prairie” bus stop, located at the entrance to the campsite. Our commitment to the environment is rewarded by the presence of our bus stop.

The campsite is on the edge of a forest, and the beach is on the other side of the forest. You can cross it by a path with an access code (available at reception or in the welcome booklet). The beach can be reached on foot (approx. 15-20 min), by bike or by car (approx. 3 min, free parking at the entrance).

Yes, we lend at reception: vacuum cleaner, iron, kettle, hairdryer, ping-pong racket, bicycle repair kit, etc.

Yes, 2 washing machines and 2 dryers are available on the campsite 24 hours a day. Tokens to be purchased at reception.

Yes, we offer reduced-rate tickets for the Grand Parc du Puy du Fou (book 72 hours in advance), Planète Sauvage, Ile d’Yeu and Explora Parc. Visit our ticketing page.

For safety and insurance reasons, it is not possible to pitch a tent on the site.
However, you can rent a bare pitch to pitch a tent.

Depending on availability, you can choose a specific location. This must be confirmed at the time of booking, preferably by telephone. Based on your request, we’ll assign you a mobile home as close as possible to your wishes.

Depending on availability, you can book two mobile homes side by side. This must be confirmed at the time of booking, preferably by telephone. The Premium tribe xxl offers 2 mobile homes joined by a connecting terrace.

Pillows and comforters are provided in all our accommodations, as are mattress and pillow protectors.

Towels and bed linen are not provided. However, you can rent sheets from the campsite when you make your reservation. The cost is €12 per bed and per stay.

Television is included in all our mobile homes. There is no extra charge.

None of our accommodations have air conditioning.

We offer a range of baby equipment for hire, separately or in kit form (chair, cot, bath).
As stock is limited, it is advisable to reserve it before your arrival, when you make your booking.
For reasons of hygiene, sheets & undersheets are not provided for the cot.
We also provide a baby room in the sanitary facilities, free of charge. For reasons of cleanliness, it is locked. If you wish to use it, please ask for the keys at reception.

Barbecues are not permitted on the pitches. Large charcoal barbecues are available on the campsite. The Premium accommodations each have their own gas plancha.

Yes, you can leave before reception opens. Please note…to respect the sleep of our guests, the gates only open from 7am. If you wish to leave at dawn, we invite you to leave your vehicle in the outside parking lot and get there calmly on foot.
However, you must inform reception in advance so that we can give you all the information you need to organize your departure.
We remind you that you are responsible for your rental and that the inventory of fixtures will therefore be carried out without your presence.
The rental must be returned in a perfectly clean condition. If this is not the case, we will be obliged to keep your cleaning deposit.